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SMAC (Smart Mobilization and Consultancy) is a comprehensive digital service management platform designed for power generation and oil and gas industries. The project was developed to streamline the service operations by connecting the customers and field engineers with administrators through a unified digital ecosystem.
The primary goal of the Smart Mobilization and Consultancy app is to develop a centralized and efficient management platform that simplifies the fuel operations for the power generation and oil and gas industries. The target is to digitize the entire service lifecycle, and make service booking and engineering assignment jobs easier and quicker. With job tracking, invoicing and customer communication, all of the tasks are done smoothly.
The app was designed to improve the operational efficiency and offer customers the seamless way to request and monitor services, while enabling field engineers to manage their schedules and assignments through dedicated mobile applications.
Service management in the power and oil industries relies on disconnected systems and manual coordination leading to errors and other issues. Whereas, customers were facing issues in booking, and tracking the services, while the field engineers were struggling with inefficient task allocation and communication processes. Administrative teams were spending hours in management the service requests, and assigning the engineers with monitoring tasks, and handling the invoices through different platforms leading to delays and operational inefficiencies.
Trango Tech helps SMAC with a cross-platform field service management software, integrated with SMAC's operational workflow and transforming the way customers and field engineers work with administrators collaborating with a secure, user -friendly ecosystem.
Through dedicated mobile applications and a centralized web portal, the platform streamlined service bookings, engineer assignments, real-time job tracking, invoicing, and communication. It eliminated manual processes, improved operational efficiency, and enhanced service transparency.
Here is a quick overview of the functionalities that are embedded within the FAMDNA software solution:
Field engineers can toggle their online/offline availability status instantly to accept or manage incoming service requests.
1Quickly track operational metrics like completed jobs, total hours worked, and overall earnings directly from the home screen.
2View and accept nearby service requests for specific equipment like GE Gas Turbines with complete schedule details.
3Seamless GPS tracking connects field technicians with clients based on current location and proximity.
4Connects clients, field engineers, and administrators within a single ecosystem for transparent workflow coordination.
5Manage upcoming bookings and calendar availability to optimize daily site visits and operational productivity.
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Kotlin
Java
Firebase
Jetpack Compose
Gradle
Android SDK
Swift
SwiftUI
Objective-C
CocoaPods
CircleCI
RxSwift
Xcode
TestFlight
Flutter
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Xamarin
Ionic
NativeScript
Kotlin Multiplatform
Apache Cordova
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Python (Django / Flask)
Ruby on Rails
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PHP (Laravel)
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Express.js
Golang
AWS (Amazon Web Services)
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Docker
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Terraform
Ansible
Prometheus
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GitHub Actions
Bitrise
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SMAC upgraded the entire process with remarkable results, streamlining the end to end service operations and improving the collaboration between the customers, field engineers, and administrators.
Driving Change
Through Technology
